Bank Teller Job Description
A bank teller's job is to carry out various financial transactions for the customer visiting the bank. As a bank teller, you have to accept cash deposits, disburse the withdrawal amount in cash, process loan payments and many other money related transactions. However, since financial matters are entrusted upon you, in case there is a monetary loss (for example, unintentionally handing over more bills); the bank penalizes you for such errors by deducting the financial loss from your salary. Thus, alertness while processing financial transactions is of utmost importance.
Basic Duties and Everyday Tasks
- Receive the working cash at the beginning of the day from the Head Teller or Branch Manager and counter check it.
- Check the accuracy of the deposit slip before accepting the deposits in the form of cash or checks.
- Process the cash withdrawals after verifying the signature and account details.
- Prepare cashier's check, travelers check and personal money orders.
- Explain the foreign currency regulations and fees before carrying out foreign currency exchanges.
- Receive and verify the payments of loans, mortgages or any utility bills.
- Record the transactions accurately, promptly and in a standardized format. Also issue transaction receipts to the customers.
- Process the transactions like term deposits, retirement savings plan contributions, automated teller transactions, night deposits and mail deposits.
- Answer inquiries about the savings account.
- Attempt to resolve issues in the customers' account.
- Explain and promote bank's products or services like travelers check, savings bond, money orders and cashier's check to existing customers.
- Organize the money received in the cash box and coin dispenser as per the denominations.
- Compute the financial fees, interest or service charges applicable to the customer's account.
- At the end of the day or shift, you will have to balance the currency, cash and checks in the cash drawer.
In order to carry out all the above mentioned duties effectively, you must possess strong arithmetic skills, customer service orientation, proficiency in computers and related software, problem solving skills, honesty and integrity and stress tolerance abilities.
A bank teller invariably works in a bank; hence the work environment is obvious. Though the work timings are same as the bank timings, you need to be at your work place before the bank becomes operational for customers and can leave only after the cash transactions are tallied or all customers have left. This does not take more than 30 minutes, but at times, it may stretch a little bit. Your work timings might also be determined by the shift you are working in.
A bank teller's salary primarily depends on the work experience. You can expect pay rates of around $10 to $14 initially, which later might go up to $20 to $25 an hour.
Initially, a bank teller handles only one type of transaction. As you gain experience, you might get promoted as a Head Teller of that branch. It is also possible to rise to the level of a assistant branch manager, conditionally you complete the basic educational requirements.