Customer Service Jobs

Customer service is the ground floor of one of the potentially big careers in all forms of business. The basic customer service job, in any industry, is the first step to upscale client relations work. Depending on the industry, the possible jobs all lead to management positions.

In retail, customer service tends to lead to floor manager positions, complaints management, and sales management. In advertising and marketing, the career path leads from client relations to account management to managing the business itself.

The common element in all these jobs is a lot of useful experience in the industry, dealing with managing active business. These jobs are often perfect for someone who's a 'people' person. If you have good social skills, as well as a good grip on your job, customer service could be your niche.

Customer service career training

Customer service isn't always considered a 'professional' job, but in many ways it is. The people making large salaries doing client relations and account management are a testimony to the career possibilities. They're all highly trained, usually through professional training organizations.

The stages of training start from the bottom up. These are all portable skills.

  • The job itself: This is invaluable training for getting a good grasp of the industry, and the realities of customer service, working with clients. It's the practical approach to a career, too, because theory goes only so far in working with people.
  • In-house training: Training by the employer is a vital link in developing customer service skills and learning the more complex aspects of the work. In most cases, the training involves learning customer service policy, the law regarding the industry, and getting some coaching and advice from trainers.
  • Industry training and qualifications: The formal studies related to your industry are the next link in a long chain of skills training. For career progression, you'll find that the demands for this training increase with each level of promotion. The training itself may not relate directly to client relations, but indirectly; it forms a part of the business and integrates into customer service in various ways. The fact is you can't work in the higher customer service jobs without strong technical backgrounds, and knowing the business situations very well.
  • Advanced industry training: The next stage is the true professional level of qualifications. This training often comes in a combination of further formal and related qualifications, including in-house training and coaching, usually by senior staff. It includes the legal aspects of the business, handling contracts and accounts, and is specialized training in terms of the industry and the employer's needs.

The result of each stage of training and experience is obtaining valuable portable skills leading to better jobs. Staff turnover in customer service and client relations is relatively high, because of the opportunities available.

Customer service and client relations jobs can lead to the best jobs in your industry. Take advantage of the chance, and see what you can achieve.