Hotel Housekeeper Job Profile

A hotel housekeeper is responsible for the cleanliness of a hotel or motel. A hotel housekeeper is also referred to as a maid in the hotel and handles the cleaning of the establishment. Generally housekeepers are assigned the duties of cleaning the guest rooms. If the hotels have laundry service, then some of the housekeepers work only in the laundry service area. They are involved in the washing, cleaning, drying and folding of the linens, towels, bedding and any uniforms.

Basic Tasks

  • Clean the guest rooms after the guests have checked out.
  • Clean the room; change the linen, bedding, towels; replace drinking glasses, tissues and soap.
  • Disinfect the bathroom and toilets and replenish the essentials.
  • Dust and polish the furniture.
  • Empty the trash and mop the floor area without carpets.
  • Vacuum the carpet and the curtains.
  • Attend to the requests of cleaning from the guests during emergencies or accidental spills.
  • Provide extra linen or towels to the guests upon request.
  • Assist guests in providing directions or methods of using facilities or items in the hotel when requested.
  • Check the functioning of the electrical gadgets provided in the rooms and report to the supervisors in the case of malfunctioning.
  • Report and hand over things left in the room by the guests to the supervisor or duty manager.
  • Manage the wheel cart with the supplies of linens, bedding, drinking glasses, towels, tissue papers, toilet soap, bathroom disinfectants and other related materials.
  • Wash and clean the common corridors, windows, ashtrays, stairs, hallways and reception area.
  • Clean the conference or banquet rooms, lobbies or lounges.
  • Train the interns or trainee employees about the cleaning standards and the procedures.

These basic tasks can vary with the size and type of the employer you are employed with. In smaller establishments, the hotel housekeepers can also be given the duty of planning and procuring the supplies for the housekeeping department.

Work Schedules

The work schedule of a hotel housekeeper is usually 40 to 48 hours a week. They are expected to work in shifts, either morning or night. They may obtain rotational shifts during the weekends or holidays.

Salary/Wages

In 2004, the US Bureau of Labor Statistics recorded the median annual wage of hotel housekeepers to be around $16,900. The median annual salary of executive housekeepers was found to be $29,640, but those working in luxury hotels or resorts earned more than $40,000 annually.

Opportunities for Advancement

After acquiring experience in the field in smaller hotels or motels, housekeepers can advance to larger or luxury hotels. Housekeepers in large establishments may advance to become executive housekeepers or housekeeping supervisors after completing either internships or institutional management or hotel service courses.

Final Word

As there is a growth in the hotel industry, the opportunities for housekeepers are also expected to grow. An increase in the resort style hotels will increase the number of hotel housekeepers required for one hotel. If you are in solid physical condition that allows you do lots of lifting, bending, stooping and running errands, then getting into this field could be a good and logical career choice for you.