How to Become a Transportation Dispatcher

A transportation dispatcher, to state it briefly, monitors the movement of vehicles carrying goods that ply within a state or country. The transportation dispatcher constantly interacts with the vehicle drivers to ascertain their travel progress and be at hand to solve any problems that may intermittently arise till they safely reach the assigned destinations.

Job Responsibilities

Large organizations usually employ a team of transportation dispatchers with each member allotted different geographic areas. Over a period of time, the transportation dispatcher may have to become competent in providing roadmaps, setting time schedules and assigning duties to transport drivers, maintain appropriate records and instantly respond to emergency situations. In most cases, transportation dispatchers will be called upon to handle the transportation of freight from beginning to end  to finish which will entail arranging for delivery and pickup.

A transportation dispatcher has to meticulously record incoming and outgoing calls and explain what remedial actions were taken. Records should contain information on the vehicles, freight charge bills, routes to be taken by the vehicles, and estimated times of departure and arrival. Records are also necessary for whatever changes in direction, alternate destinations, freight revision and such other factors. If any untoward incident happens, these records will be needed to ascertain facts to resolve problems. Quite often problems will be in the nature of vehicle breakdowns, mechanical problems, delays due to traffic bottlenecks, weather changes, and driver absenteeism.

Education and Training

To obtain a job as transportation dispatcher may at best need a high school diploma and higher levels of education may not be needed. But prospective employers may insist the candidate has basic computer knowledge, aptitude for clerical work and inter-personal skills. The transportation dispatcher is a high-pressure job and most employers provide a short training period to new entrants and the training provided is oriented towards providing a proper perception and understanding of the standard job functions.

The communications are invariably done through mobile phones, walkie –talkies and other modern-day electronic devices. For this reason, it will be necessary for transportation dispatchers to learn to operate these gadgets. Transportation dispatchers acquire necessary professional skills over a period of time through hands-on training working under the direct supervision and guidance of senior dispatchers.

However, candidates seeking employment as public safety dispatchers in departments like police, fire, or emergency medical services may have to undergo certain prescribed tests as stipulated by the state and/or local authorities. Whereas no such rigid pre-conditions apply if you choose to become a transportation dispatcher in cargo moving companies. The successful candidate must however pass a physical examination and drug screen test.


However, an aspirant’s familiarity with company’s transportation policies and movement procedures, topography of roads and connecting highways and knowledge of local and regional statutory regulations can improve his/her chances of growing in the job into senior positions.

The demand for transportation dispatchers is growing at a fairly rapid pace as the population is increasing, new business houses are springing up and commercial activities are expanding. Many job openings will also crop arising out of the necessity to replace dispatchers who retire or get promoted or demit their positions for other reasons. To succeed in becoming a transportation dispatcher one can visit some resourceful sites like Fleethelper