Nigel Paine

1.What do you talk about on the radio show?

I talk about work! It is such a big part of most people's lives yet so many people feel frustrated and unhappy. I am trying to empower people and encourage them to take charge of their own destiny and be more fulfilled and happy at work.

2.Can you share a harrowing employment story from one of your callers?

One women had a nervous breakdown as a result of working in a Call Centre where the only criterion or success was calls answered per hour. She could neither meet her targets (with out being rude to customers) or satisfy their need or solve their problems. A perfect recipe for work based disaster.

3.On your blog, you mention a book written recently by Gary Hamel called 'The Future of Management.' What does he have to say about the value of employees? Do you agree?

Gary and I are in exact alignment. In essence he is saying that NO company will succeed in the future if it does not get the best from its employees. And traditional management practices will have to change to allow that to happen.

4. One of your articles about creativity states that Toyota employees are rewarded for being creative, submitting 50 ideas per employee per year. That's astounding. What if you work in one of those places that doesn't reward creativity?

You have to take the opportunities yourself. Be proactive, form alliances with colleagues; make your own efforts to be creative within the parameters offered to you. Eventually you will be noticed. Or you should look for a job that recognises ideas.

5. Tell us a little about your thinking in relation to CVs. How important are they?

CVs are vital in the sense that they get you the opportunity to be interviewed and therefore get a job. CVs do not get you jobs they stop you getting jobs if they are poorly written and do not shape themselves to the job in hand. Therefore each job requires a tailored CV. This takes more time but at least you will have the opportunity to speak about yourself when the interviews come flooding in.

6. You do a lot of traveling. Are the problems that employees have fairly universal? Are there any problems more specific to the UK, for example?

Not that I have come across. What I talk about is relevant for the developed world and increasingly the developing world! The war for Talent; the need to use the whole capacity of employees and not just a fraction of that capacity is universal.

7. What should give employees some heart and hope?

That they can change their world. They either react in one way and believe they are victims, or they get out and define themselves and do useful work.

8. Can you share a tip on how an employee can get noticed at work?

Respond to requests for information; send in thoughtful comments when asked for your views. Be an exemplary leader so your staff 'sell' you to the rest of the organisation.

9. What is the most fascinating part of the career dynamic for you?

It has to be the opportunity to learn continuously and take on new challenges and do things you never dreamed you could do.

10. Is there anything else that you would want to add for readers of the website?

Remember that you are not on your own. Form alliances of like minded people. Network and find out about other organisations that do things differently and maybe try to get a job with them. And finally: share your learning. Knowledge is the only wealth that does not diminish when you share it.