Veterinary Receptionist Career Profile

A veterinary receptionist is the front-line customer service in the veterinary medical clinic and provides customer service, organizes files, schedules appointments and processes payments to the clinic. Most veterinary receptionists need experience scheduling appointments, dealing with clients by telephone and email. Customer service experience is an asset. The person performing the hiring for the clinic may prefer to hire a personable candidate with minimal experience as a receptionist, over a person with a great deal of experience that is terrible at customer service.

Basic Requirements

A person with allergies, even if they are hay fever or pollen or mold allergies, should not apply to work in a veterinary medical clinic because animals can carry spores, dust and pollen on their fur. Though the vet techs are mainly responsible for cleaning up after the animals, it is not unusual for the receptionist to also perform some housekeeping and emergency clean ups. This may include dealing with fluids and solids, such as urine, vomit and excrement. You should be able to deal with all of these situations. Also, you may be expected to lift items, such as boxes of files, reference material and bags of food, usually weighing no more than thirty-five pounds. Depending on the clinic's hours, you may also have to work the occasional weekend and evening shift.

Experience in the Veterinary Field

Many of the positions advertised for veterinary receptionists will ask that the applicant has experience in the veterinary field. This does not necessarily mean experience working with animals, there is also specific software that is used in the industry to schedule appointments and control inventory. You can refer to experience working in customer service, working in a medical clinic and volunteer or paid experience in a kennel, pet grooming or animal shelter on your resume and during your interview if you have never worked as a receptionist in a veterinary clinic before.

Day in the Life

The veterinary receptionist, depending on their shift, may start work up to a half an hour before the clinic opens. The receptionist will deal with any voice mail and email messages that have come in overnight. When the clinic opens, the receptionist will greet clients, process their paper work for the appointment, schedule upcoming appointments with clients in person, over the phone and through email.

The receptionist will process payments, including cash and credit payments. They are also responsible for keeping veterinarians on schedule. They may also be responsible for maintaining an inventory of items and ordering office and paper supplies for the clinic.


A veterinary receptionist salary usually earns between 9 and 12 dollars, per hour. Your earnings will vary greatly, depending on your experience. Working as a veterinary receptionist is a good choice for a person who would like to get experience working in the veterinary services industry.