What emergency dispatch training is required?

Emergency dispatch training that's required for most emergency services includes on-the-job training and mentoring. New emergency dispatchers are usually trained in the classroom for a brief period during which they learn the procedures for handling various emergency calls according to established police, fire and ambulance operations. Once this training is completed, emergency dispatchers must take a certified life-saving class such as CPR or first aid to be able to effectively walk others through this process over the phone. Once this is accomplished, emergency dispatchers listen in on live calls and learn how to answer calls, listen for certain pieces of information, talk with people who are upset and alert public safety officers to assist callers. This entire process is time consuming and can take as long as three to six months, but it results in highly skilled emergency dispatchers who are capable of handling the worst situations.