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steffie · Posted: Wed Mar 26, 2008 7:25 pm Post subject: Thanks you to advice me in my CV

Name
Address
Date of birth
French Nationality

phone number
e-mail

CUSTOMER SERVICE AGENT

Carrer objective: To find a challenging position to meet my competences, skills , education and experience.

WORK EXPERIENCE

August – December 2007
Company's name - Dublin - Republic of Ireland
Upsellers and commercial agent

Duties : Enter, up sell and verify orders using the guidelines set forth, update customer information in an Oracle databse system, do surveys and answer customer queries, inquiries and complaints.

August 2006 – June 2007
Company's name - Lyon - France
Customer agent in after sales services

Responsabilities: Taking customer calls and order proccesing using the system, dealing with customer queries, inquiries and complaints, setting up new customer accounts, making appointments for technicians, acting as a liaison between the customer, field representatives and maintenance personnel. Managing accountsand making decisions on level of compensation for all service issues.

May – July 2006
Company's name - Marseille - France
Customer care agent

Responsabilities included : Answer inbound calls, responded to customer inquiries regarding account balances, sell products, set up loans and consumer credits documents, ask for relevant documents, explain customers about their bank statement

March 2006
Company's name - Elancourt (78)
Customer care agent

Duties : Answered customers by phone, e-mail, proceed contract's subscription, propose monthly’s subscription, terminate contracts, make appointment for technicians if needed.

April 2005 – February 2006
Company's name - Paris (75) , Versailles (78)
Telemarketing agent

Responsabilities: Answered an average of three hundred customer calls in a day through the call center queue, answer inbound calls for professionals, open cell phone lines for customers, make outbound calls, make satisfaction’s survey, retain customers, propose offers.

December 2004
Company's name - ''Région parisienne''
Commercial ambassador

Respnsabilities : Sell products, answer customer’s queries, discover the large range of products to customers, offer products sampling, give vouchers

July – August 2003
Company's name – California - United States
Marketing and development assistant

Duties:sort database for every agency in North of America, America Latina, The Carribean, make graphics, participate in meetings.

February – March 2003
Company's name - Paris (75)
Assistant in bank operations in back office

Duties: Manage and check files specialed in documentary credit, check terms and conditions of contracts, call and answer customers’s queries.

February - March 2002
Company's name - Vénissieux (69)
Export sales assistant

Duties : Take orders by fax, phone, post, email and input into the company’s order system, call customers if products are out of stock, send fax, mail, reserve transportation, make invoice, make pro forna invoice, make customs and transports documents for exportation, resolve problem

EDUCATION

2003 - Lycée La Duchere - Lyon (69)
A two year professional university – level degree (BTS) specialized in International Trade and skills

2001 - Mauritius
A level equivalent Bac specialized in Sciences Economics and Socials

ADDITIONAL INFORMATION

Languages :

French - native language
English - fluent
Spanish- school level

Computer Knowledge :
Familiar with a number of different types of software such as Microsoft Word, Exel, Internet , Oracle, Outlook

Pauloz · Posted: Thu Mar 27, 2008 12:43 am Post subject:

steffie

OK so far as it goes in terms of information, but needs some work, and a few basic principles.

A few points:

1. There's a few typos. Those need to go.

2. When using titles like Region Parisienne, use capitals, if that's the way the name is presented.

3. Grammar- easy to do, but not in a job application. Like: it's "explain to customers", not "explain customers", etc. (I worked in customer service for 20 years and there aren't really a lot of explanations for customers.)

4. Misspellings, like pro forna. Not easy if you're using a non-English dictionary, but be careful.

5. Computer knowledge: Obviously you've worked with a variety of databases, as well. Include those to show you've got experience in that area.

6. Duties: "participated in meetings" could be "was involved in marketing meetings where we ..." Not enough information.

7. "Duties : Enter, up sell and verify orders using the guidelines set forth" is good English, but it's the wrong English for the sentence.

Normal usage would be "...in accordance with guidelines". "Set forth" normally comes in the middle of a sentence, like "ABCD set forth guidelines".

Overall, you've got plenty of material for a good CV, but you'll need to cover some essential criteria in your applications in more depth.

For example, decision making: You've got "Managing accountsand making decisions on level of compensation for all service issues." (note typo "accountsand")

That doesn't really tell anyone who you were or what the decisions were about, or what was the product of your decisions. You will need to provide more info, like were you literally the Accounts Manager, what sort of compensation, what service issues, etc.

Remember also that when applying you'll need to target your application to the job, so the CV will need some reworking with each application. Some information will be relevant, some not.

Sorry to be so nitpicking, but the employers will be, too.

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