jeff
Senior Member
Joined: 17 Feb 2009
Posts: 42
Career Advice: +0/-0
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 Posted: Fri Sep 25, 2009 10:43 am Post subject: Technical Support Associate, KL Malaysia |
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Job offer: Technical Support Associate (Japanese, Taiwanese, Korean and Chinese Speakers), KL Malaysia
Job description:
Responsible for delivering excellent customer/technical support for the configuration and use of client products. Under direct supervision, in a contact center environment, the CSR will use computer-based tools as well as their own problem-solving skills to identify, research, isolate, and resolve customer issues. Communication with the customer will be either verbally via telephone or in written form, such as e-mail, letters, faxes, chat and forums.
Skills:
•Passion for & commitment to delivering the best support experience.
•Capable of supporting and adapting to a dynamic work environment, with frequent new product releases and updates.
•Capable of handling & communicating effectively with all customer types.
•Technical aptitude with an ability to explain technical concepts to a varied audience.
•Excellent soft- and interpersonal skills.
•Native verbal and written communication skills in supported language.
•Above average ability to read, write and speak English.
•Strong problem solving skills to diagnose and logically resolve customer problems using tools such as the Client knowledge base and publically available common knowledge sources, experience, good judgment, and acquired knowledge of Client products
•Strong understanding of computers using Windows based operating systems, drivers, USB communication and software applications.
•Proficient at basic troubleshooting of multiple computer operating systems (ie: Windows, Macintosh, Linux)
•Proven capability in supporting various hardware environments, standard applications (Microsoft Office), and internet navigation (including download capabilities).
•Capable of supporting networking and connectivity issues.
•Familiarity with software security programs (ex: Norton, McAfee).
•Certifications ( Microsoft Certified Desktop Support Technician (MCDST), Apple Certified Macintosh Technician (ACMT), Cisco Certified Entry Networking Technician (CCENT) or equivalent work experience preferred.
•Strong e-mail, word processing, and web usage skills.
•Strong understanding of consumer electronics.
•Ability to analyze, evaluate and resolve complex situations.
•Ability to organize and prioritize workload.
Work Experience
•Preferably previous experience working in a call center environment.
•Consumer electronics or IT sector is a benefit.
Education/Certification
•High school education (or equivalent) with engineering or computing focus, if applicable.
•Japanese, Taiwanese, Korean and Chinese Speakers
The company encourages interested applicants to apply here:
http://www.joboutlets.com/job/technical-support-associate-japanese-taiwanese-korean-and-chinese-speakers/11069/ |
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