jeff
Senior Member
Joined: 17 Feb 2009
Posts: 42
Career Advice: +0/-0
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 Posted: Fri Sep 25, 2009 10:46 am Post subject: Technical Support Team Supervisor, KL Malaysia |
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Technical Support Team Supervisor (Japanese, Taiwanese, Korean and Chinese Speakers), KL Malaysia
Working as the leader of a team, the Technical Support Team Supervisor is responsible for the day-to-day management, motivation & development of CSRs engaged in ensuring customer satisfaction through the resolution and tracking of customer and dealer technical support problems. The Supervisor will be responsible for supporting and mentoring the CSRs as well as the management of projects related to improving the efficiencies of the Technical Support Contact Center.
Furthermore, the Technical Support Team Supervisor will use computer-based tools as well as their own problem-solving and leadership skills to assist in the identification, research, isolation and resolution of customer issues. Communication with the customer will be either verbally via telephone or written using e-mail or fax.
Skills:
Skills/Knowledge/Attributes
• Excellent interpersonal skills to liaise with customers & team members.
• Strong time & people management skills.
• Excellent verbal and written communication skills in English.
• Excellent verbal and written communication skills in a second language are an asset.
• Strong problem solving skills to diagnose and logically resolve customer problems using experience, good judgment, and the acquired knowledge of Client products.
• Ability to organize and prioritize workload.
• Strong understanding of computers using Windows based operating systems, drivers, USB communication and software applications.
• Strong e-mail, word processing, and web usage skills.
Work Experience
• Previous experience in call center environment.
• Japanese, Taiwanese, Korean and Chinese Speakers
The company encourages interested applicants to apply here:
http://www.joboutlets.com/job/technical-support-team-supervisor-japanese-taiwanese-korean-and-chinese-speakers/11070/ |
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