Can someone please check over my CV?
I was about to pay £199.99 for a company to look at it for me and re-write it professionally but my friend told me about these forums where I could get it looked at for free
I want to have a complete career change from Travel and move into the HR sector...
A confident and reliable individual with considerable drive to succeed with an extensive knowledge of key HR Processes such as grievance handling, performance management and equal opportunities’. In order to become a successful HR Professional, I am currently undertaking a CIPD Intermediate Certificate in Human Resource Management at an Intermediate level and also a Student Member of the CIPD Association
Airline Safety/Service Training Instructor
06/2010 to Present Date
In addition to my role as Senior Cabin Crew, I was promoted to the role of Airline Safety/Service Training Instructor.
Effective delivery of all company safety and security training in line with the CAA frameworks.
Introduce cabin crew to the concept of needs based selling, cross selling and revenue maximisation.
Providing HR Support, guidance and expert advice to colleagues and managers.
Developing HR Practices and processes to ensure consistency.
Conducting inductions with new starters to the airline.
The running of recruitment open days and holding interviews and selection process of potential cabin crew joining the company.
Review training material against performance and monitor effectiveness of delivered material.
Design and implementation of KPI based review documents to introduce accountability for individual sales performance.
Delivery of sales training into the cabin crew training material, to safeguard ancillary revenues for the business.
Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.
Conducting “Train The Trainer” courses to other members of the training team to ensure excellent implementation of training material I have created is delivered effectively to cabin crew.
Key Skills and Competencies:
A good awareness of current HR best practice
Good working knowledge of employment law and legislation
Delivering effective training that meets the airline safety Standard Operating Procedures
Receiving feedback from the Civil Aviation Authority and training managers
Holding appraisals and coaching to personally develop members of cabin crew to increase sales and revenue to the airline.
Senior Cabin Crew Team Leader
05/2004 to Present Date
To work as part of an exemplary workforce and to manage a team of 8-10 cabin crew with common goals and a drive to deliver an exceptional and unforgettable in flight experience for our passengers.
Using effective use of delegation at times to ensure professional development to my members of staff is in force and positive
Ensure the safety of the aircraft and our passengers is of paramount importance at all times and the security and integrity of the aircraft is maintained.
Ensure a pro-active approach to Cabin Safety is adopted by all crew members at all times.
Ensure in flight retail targets are met and exceeded to safeguard company revenues and crew commission earnings are hit.
Provide first aid where required.
Provide assistance to passengers with health/mobility issues and ensure they’re treated with absolute priority to ensure their continued safety.
Key Skills and Competencies:
Successfully managing a team on the day to ensure sales targets and revenue is not only met, but exceeded in order to safeguard company profits
Providing an exceptional service to each customer to ensure repeat business
Working well within a team and use of effective communication
CIPD Level 5 Intermediate Certificate in Human Resource Management
09/2012 – Present Date
BA (Honours) Business Leadership and Management
The Open University
11/2010 – Present Date
Moseley Park School
09/1996 to 05/2003
A-Level Advanced Information Technology/Computing (B)
A-Level Advanced Business Studies (B)
GCSE English Language (B)
GCSE English Literature (B)
GCSE Mathematics (C)
GCSE Science Double Award (DD)
GCSE French (C)
GCSE Information Technology and Computing (A)
GCSE Drama (B)
GCSE Geography (D)
GCSE Design Graphic Products (E)
References: Available on request.