Resume help PLEASE

[oomike]

I've used all the resources I can think of at this time. I have no idea if my resume is good or bad. I need an objective view and am not sure where to turn to. Could someone critique this. Its written up for a lube tech interview I went on but I am applying anywhere I can. Any advice would be appreciated.
thx


Michael

Address
Phone
E-mail@gmail

OBJECTIVE

To secure a position as an Automotive Technician which will enable me to use my repair and diagnostic skills to provide professional solutions for customers.

WORK EXPERIENCE

Concierge Security
March 2012 – Present
Company | San Diego, CA
Provide highest standards of concierge service and safety to guests.
Maintain building security and employee safety while maintaining a friendly, professional atmosphere.
Work with security team and hotel staff to stay up to date and knowledgeable of current guests and the community environment.

Security Forces/ L.E.
October 2002 – March 2012
Company | Location
Government and Military Law enforcement; including base housing (on & off base).
Provide the highest levels of safety and security for base personnel and the public.
Managed a diverse team of troops under my command while at my home station and abroad.
Maintained daily communication with team members to ensure mission success.

Telecommunications Premise Technician
December 2010 – October 2011
Company | San Diego, CA
Telecommunications Services
Provide high levels of customer service while installing and maintaining home TV, Phone and Internet services.
Professional installation and repair customer services with a 95% and higher efficiency rate.
Quickly and efficiently install and maintain At&t Video, data, and phone services.
Sell customers on new services and upsell existing customers to higher quality services.
Resolve customer complaints and issues while maintaining customer satisfaction.

Independence Facilitator
September 2006 - June 2008
Company | San Juan Capistrano, CA
Education
Worked in a team environment to provided instruction to children with special needs.
Regularly attended team meetings to develop new strategies for education.
Worked with office staff to provide valuable input to counselors, teachers and parents.

Automotive Technician Apprentice
May 2005 – February 2006
Company |Irvine, CA
Automotive
Inspect and repair used vehicles.
Diagnose and repair customer vehicles.
Attended team meetings to stay competative within the industry.
Oil changes, engine repair, fuel tank replacement, multiple types of repairs.

EDUCATION

Universal Technical Institute
2004 - 2005
Air Force College
2004 - 2006

SKILLS
Auto inspection, maintenance and repair, Customer Care, Phone Etiquette, MS Office, Windows, Mac, 55 WPM

[HR Uncovered]

I would start by replacing your objective with a Branding Statement – a very concise opening (just two or three sentences) that will quickly establish your qualifications and highlight the way in which you plan to make a positive impact. This will also allow you to prepare the reader to see your Automotive Technician Experience, which is buried below your more recent but less relevant experience. I just posted a tutorial on how to write a Branding Statement that you may find helpful.

In order to more quickly establish your Automotive Technician qualifications, I would list your Skills Section directly after the Branding Statement.

Lastly, most of the information you provide is related to responsibilities as opposed to achievements. This is a key shift that needs to be made. It is more effective to tell the reader how you have impacted the company / organization and how you have added value. Keep in mind, accomplishments inherently communicate skills but skills do not communicate efficacy or success.

I hope those few ideas are helpful. Don’t hesitate to reach out if you have additional questions.

[CleeIB]

oomike - Your resume generally looks good. My only suggestion is, as HR Uncovered said, to list any results achieved, especially quantifiable ones. This isn't a huge concern, as you aren't applying for a position driven by numbers, e.g., sales, but it's good if you can show that your workplace improved as a result of your working there. Good luck!

[ResumeWriter]

Hey oomike. I have a few suggestions that I hope will help you build a better resume. For me, I see disconnect between what you’re targeting in relation to the resume. Although the resume objective mentions securing a position as an auto tech, the first few positions of the resume are within another field. It’s not until I get to your 2005 to 2006 history that I learn you have worked within automotive in the past.

First, think about overhauling the top section of the resume to provide detail about your automotive experience. For example, put this like...

“Experienced conducting routine maintenance and extensive car repairs (i.e. mechanical, electrical). Work with B2C customers in addition to B2B customer accounts, which occasionally involved working on larger fleet vehicles for local school systems, construction and refuse companies, and so on.”

Of course, these details might not be relevant to you, but hopefully this provides you with some insight into the direction you can take the content.

Second, consider beefing up the content that talks about your customer service skills, project quoting, troubleshooting, and technical aptitude. These are all skills relevant to auto tech positions, so detailing in the resume would be ideal.

Third, do you have a certificate from Universal Tech Institute? Degree from the AF College? If your education included classes relevant to your job target, providing a list of completed classes will add a little bit more value to the content of your resume as well.

Fourth, since many cars now have computers, definitely consider continuing your education and becoming certified to better position yourself for employment now, yet help you grow your career over the long term. Certified car professionals bring home nicer salaries too — so that’s a plus! =]

Good luck to you, oomike!

Regards,
Teena

[oomike]

I'm working up something new right now. I will try to take into consideration everyone's advice. Its all helpful. I need a boost somehow to switch back to an older career. LE was never my forte.

[oomike]

This is my first attempt at a reformat. What do you think. I don't know how to do one that isn't chronological in order. I thought that chronological was a requirement?

Michael
United States
Work Phone:
@gmail.com

Summary

10 year, recently separated veteran of the Air Force. Looking to re-enter the automotive field with the experience gained from a professional military career. A self-starter who completes tasks with 105% efficiency and is always looking for more.

Skills and Abilities

• Able to inspect and maintain vehicles with speed and precision.
• Professionalism and discipline only obtainable through a military career.
• Universal Technical Institute graduate.
• Attention to detail
• Proficient with hand tools and technology, including microsoft office.

Professional Experience

2012 to Present Concierge Security
Security, San Diego, CA
Provide highest standards of concierge service and safety to guests.
Maintain building security and employee safety while maintaining a friendly, professional atmosphere.
Work with security team and hotel staff to stay up to date and knowledgeable of current guests and the community environment.


2002 to 2012 Staff Sergeant
Air Force Reserve, March ARB, CA
Provide the highest levels of safety and security for base personnel and the public.
Managed a diverse team of troops under my command while at my home station and abroad.
Maintained daily communication with team members to ensure mission success.
Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.

2010 to 2011 Installation Technician
Death Star Telecom, San Diego, CA
Provide high levels of customer service while installing and maintaining home TV, Phone and Internet services.
Professional installation and repair customer services with a 105% efficiency rate.
Quickly and efficiently install and maintain At&t Video, data, and phone services.
Sell customers on new services and up-sell existing customers to higher quality services.
Resolve customer complaints and issues while maintaining customer satisfaction.


2006 to 2008 Independence Facilitator
School District, San Juan Capistrano, CA
Worked in a team environment providing instruction to children with special needs
Regularly attended team meetings to develop new strategies for the children education.
Work well as a team member or independently.
Worked with office staff to provide valuable input to counselors, teachers and parents.

2005 to 2006 Automotive Technician
Big Yellow Used Cars, Irvine, CA
Inspect and repair used vehicles.
Diagnose and repair customer vehicles.
Attended team meetings to stay competitive within the industry.
Oil changes, engine repair, fuel tank replacement, multiple types of repairs.

Military Summary

As a 10 year veteran of the Air Force I have held many roles. While my primary position is one of Law Enforcement I was tasked with maintaining the Security Forces fleet at home station and while deployed. This required constant inspection of the fleet, sending vehicles in for repair, performing minor maintenance, and maintaining consistent communication with the mechanics in the field.

While deployed I managed the Security Forces fleet and was awarded an achievement medal for my role in acquiring and helping to install Air Conditioning units in all security forces vehicles, saving lives and resources.


Education

2005 Certificate, Automotive Technology
Universal Technical Institute, Rancho Cucamonga, CA
GPA: 3.6, Major GPA: 3.6. Basic Automotive Technology and Repair
Advanced Automotive Technology
Suspension & Brakes
Engine
Diagnostics

2006 Certificate, Criminal Justice
Air Force College, Texas
GPA: 3.5. Law Enforcement
Criminal Justice
Security
Government Security
Anti-Terrorism Lvl 1

1 or 2, better 1 or 2 or about the same?

[CleeIB]

oomike - This new version is a good improvement. I suggest another change to address the concern that other people have brought up, namely your auto-related experience being not immediately obvious.

Try breaking up your experience into "Technical Experience" and "Other Professional Experience" sections. The first section can house your Installation Technician and Automotive Technician experience, with your other experience going under "Other Professional Experience".

Additionally, move the info from your "Military Summary" to your military experience and place it under "Technical Experience". This is because it relates to cars (maintaining fleet, air conditioning, etc.). List out the auto-related achievements like your other achievements for your other experience.

If someone is hiring for an Automotive Technician position, the first thing they will look at on a resume is if the applicant has automotive technician experience. Breaking up your experience like I described will help place your automotive technician experience more prominently. Good luck!