What do you enjoy about this work?

A very good question, and one of several you will need to ask yourself on a regular basis throughout your career.

For employers, managers, and supervisors, people who are busily loathing their jobs are a liability. The standards of work are usually what you'd expect from people who hate their jobs.

Some employees are literally frightened of their jobs. People who don't like their work are often also severely stressed, and the relationships in the workplace become problems. Situations affecting business badly are created, and the problems tend to spread.

For an interviewee, there's a very good reason to consider this question in terms of long term career moves. If you're experienced, you have a pretty good idea of what you like and what you don't like. You know what you want to avoid, and why.

When answering this question, you need to explain not only what you enjoy, but also why.

That has to be done, because if you say something like I like customer service, without some more information, the answer could mean anything. The interviewers aren't being told much.

To give a comprehensible answer you need to qualify your answer.

I like customer service, because we get so much variety. I find it a lot of fun, I like the problem solving, I like the sales work, and really, it's a completely positive work environment. There's lots to do, and I can always look forward to seeing some of our regular customers.

Bit different from I like customer service, isn't it? There's a lot of information required, not only to say what you mean, but to expand the idea into an answer with credibility. The points in that answer are both direct and indirect.

  • Variety,
  • Fun,
  • Problem solving,
  • Sales,
  • Positive work environment
  • Customer relationships
  • Regular customers

Implied information:

  • Experience levels,
  • Personal approach to the work
  • Obvious diversity of work roles
  • Levels of complexity
  • Anyone with this obvious level of positive reaction to their work is a genuine candidate for this sort of work.

    Doesn't that look a lot like the essential criteria for anyone doing customer service? Isn't customer service very much an acquired taste, and customer service work done much better by people who do enjoy it?

    Whatever the job, there are a range of things which those who genuinely enjoy the work can say they enjoy, and mean it. That will get notice from employers, because the answer is literally putting all the pegs in the right holes.

    Always remember:

    The interviewers are professionals in their own industry.

    They know the work, they know the environment, they know the problems, rewards and the challenges.

    So should you.

    Think about your answer, and think about your job.

    This question can be used as a personal quality control, a way of assessing your career, job, and your workplace.

    Be honest, and you'll have all the information you need.

    So will your interviewers.