Customer Service Job Networking Tips

Customer service job networking is a combination of career and industry information sourcing. The networking takes different forms depending on your industry, position, and level of seniority.

Dynamics of Customer Service Job Networking

The customer service sector isn't usually considered "a career" in the same sense as law or dentistry. That's ironic, and incorrect. All corporations have customer service jobs up to senior management level. It's essential experience for management, sales, and is directly integrated into all organizational roles and functions.

The sales clerk of today is the corporate manager of tomorrow. The career progression is the natural development of experience, qualifications, and career moves.  So is the networking. The network at all levels of customer service jobs is a direct plug in to the industry and work environment.

It's an interesting fact that customer service jobs are actually well geared for career advancement. The whole workplace environment is one big career network, in some ways. It's common for customer service jobs to have regular turnover of staff, creating vacancies up the hierarchy. 

The usual career problem for people in customer service jobs is not being conscious of their career options. That's where the networking dynamics in customer service job really kick in. A customer service career actually has two different forms of progression. It's as hierarchical as administration and as flexible as sales in terms of job options.

Networking operates on both planes:

  • Hierarchical job options:  In customer service jobs these are natural organizational progressions. You can network and find out what jobs are available quite easily, and position yourself to get these promotions.
  • Flexible job options: If you know your way around your industry, you can find a lot of job opportunities which can get your career moving and your income increasing steadily. Like sales, experienced customer service professionals are a valuable commodity in the employment market, particularly in high yield services and product lines. Networking is absolutely essential in these higher range jobs to locate the positions and research what's needed to get them.

Network structure

This is a wide ranging line of work, and the network is also quite diverse. The network for customer service jobs is similar to a sales network, but with some important differences. It's wider, and contains some elements not found in sales.

These are the main components of a customer service job network:

  • Professional colleagues: Managers, specialists, industry experts, sales people, distribution, logistics. Meaning most of the supply chain of your industry.
  • Trainers and academics: You customer service job naturally requires progressive training and qualifications, and these people are excellent networkers, mobile across their industries.
  • Customers: The best sources of information of all, customers are an invaluable, as well as an appropriate part of your network. They're unbiased sources of information and looking after their own interests, so their views and opinions are always useful.

Remember- Your customer service job network is the key to finding the jobs and career you want. It's also a way of steering yourself around the tedious, unproductive jobs and the go-nowhere job options that are signs of career wrong turns. Your network can do a lot for you with a couple of phone calls in a few minutes.