Working in a BPO - outsourcing call center

The students is India work hard for their career goals and many look at the education they receive as an investment for long-term returns more than satisfaction from professional growth. This is not due to the fact that students in India are less sensitized about career choices than their counterparts abroad, but because they attach equal importance to earning as to job satisfaction.

In this line outsourcing work that has been flooding India has proved a great boon for mediocre students, who received a face-saving way out in terms of getting a well-paid job. The BPOs are well received by those who have not completed their higher degree studies. There having a starting salary of Rs.8000/- which is equivalent of starting salary of an MTech in an Engineering college and more than double of an ordinary lecturer in a private college - it gives a great high.

There are instances where a simple matriculate has gained entry in the BPO line and within three-four years he draws some Rs.20000/- per month which would otherwise be a total dream.

For MBA and Engineering students the picture is not so good. They do land these types of jobs as a breeze, but having specialized qualifications they feel inferior when accepting it. When they do accept it, it is under duress and peer pressure from the comparison with colleagues who have already got lucrative and commensurate jobs. The students see it just as a face-saving avenue - whereby they an tell their parents that they did land a job and they would be able to earn as soon as the course finishes.

In truth the students take it as a stepping stone till they get the opening they feel is really suitable for them. This change-over may take anything from six months to two years, time within which the students usually finds that the life in a BPO is not bad after all. A rough estimate gives the percentages of qualified students who take the job just as stop-gap arrangements between 60 and 90 percent. It is so high! However, if the student does not leave within a year, the statistics indicate that they will be less inclined to leave with every month delay henceforward. In the second the statistics show that the percentages reversing order, where they leave the idea of changing career and settle down in the BPO line. As many as 65 percent students in this bracket admit that BPO is really not a 'disrespectful' job opportunity to have even if you are highly qualified. Even so, very few really saw it as a prestigious line of engagement. Most students still thought of it as a good opportunity to make money - rather than grow professionally.

After the one to one-and-half years gap, the same students seem to like the working style and the growth opportunities offered. They get used to the life style these BPOs offer - which high salaries, food on board, accommodation free or at concessional rates, free pick-up and drop, etc. The high salaries early in their career put the kids in party mood - and that becomes a life style for many who cannot shake it off even when better professional job offers come along.

Parents who initially wanted their kids to join the BPO line as a stop gap and a money-recovery method, are worried about the shifting trend in the priorities of their wards after less than two years. Many parents were unhappy that their children seem to be happy and settled in BPO jobs, even if they were making three times the amount they would have otherwise earned as freshers in any industry, because of the misconception attached to the name of the BPOs.

Overall, the BPO are challenging enough for students to enjoy their work pressure and their earnings. What starts as a stop-gap, face-saving job acceptance, turns within a year as a voluntary career choice for as many as 65 per cent of the students who accept BPO jobs. All in all it shows that the BPO jobs are some of the highly misunderstood and misinterpreted career avenues available in India.