Airline Manager Sample Resume

Morgan Kent
1234 Timber Ridge Drive
Jackson, Mississippi 39000
Home: 601-555-5555
Cell: 601-555-5556
Email: mkent@frontfocus.com

Objective
Lead and motivate a team of airline operations specialists in a very fast-paced, quickly changing environment.

Qualifications Summary

• Proven success developing and executing core initiatives.
• Ability to function as an integral member of a cohesive team.
• Analyze operational data to support new initiatives and/or functional enhancements.

Education
University of Mississippi, Oxford, MS

• Master of Business Administration (May 2003)
• Bachelor of Science in Business Management (May 1999)

Work Experience
Airline Manager: Dec. 2003 - Present, FlyNow Services, Inc., Jackson, MS

• Advocate the importance of operational efficiency across the organization as a means of advancing business growth in key areas such as customer base, transactions, and improved customer experience.
• Identify opportunities for operational process improvements by use of new/changing processes and/or technology.
• Ensure quality control of internal code change activities impacting daily operations.
• Develop an understanding of the trends in the transportation industry.
• Identify opportunities to improve or develop external-facing operations processes to achieve greater efficiency.
• Effectively communicate the daily operations performance and statistics using existing monitoring tools.
• Identify any use of new technology.
• Perform effective business case analysis and present results to senior management.

Airline Manager: May 2001 - Dec. 2003, Travel, Inc., Jackson, MS

• Served as key internal contact point communicating operations' effectiveness.
• Contributed to operations strategy and roadmap development.
• Built relationships to ensure organizational readiness to meet changing industry demands as it relates to our overall operational excellence.
• Assisted in the development a high-quality Transportation Operations team through personnel hiring decisions and mentoring.
• Performed day-to-day operational engagement with search vendors.
• Identified strategic and forward-thinking projects to increase/enhance competitive strength using industry leading technology.
• Supervised scheduling of employees and managing workgroup assignments.

Ground Operations Manager: May 1999 - April 2001, Travel, Inc., Jackson, MS

• Oversaw the daily ramp operations and provided leadership to all supervisors and front line staffing.
• Worked with corporate management to maximize operational performance in areas of on-time performance, staffing, training and safety.
• Maintained a high level of customer service.