Automotive Repair Manager

     Personal information    First name(s) / Surname(s)  Klaus Vohrschenct Address(es)  Adenauerstr. 20 A4Warselen52146Germany Telephone(s)  Home: +49 (5555) 4 78030Mobile: +49 (5555) 4 78038 E-mail(s)  klaus_V@nomail.com.de Nationality  German     Work experience    Dates  October 2000 - present Occupation or position held  General Manager / Repair Main activities and responsibilities  Talking with service advisors, other technicians, and customers to plan work and report results. Scheduling of repair technicians. Responsible for parts inventory and ordering. Overseeing service and budgetary goals relative to automotive repairs and related service to customers. Manage, maintain, and build quality customer relationships. Responsible for managing current staff at facility and involved in the selection of new employees. Responsible for providing customers with value, safety, and peace of mind.      Name and address of employer  Wiemar Mercedes Benz Type of business or sector  Automotive Maintenance and Repair           Dates  July 1990 - October 2000 Occupation or position held  Automotive Repair Supervisor Main activities and responsibilities  Responsibilities included meeting and greeting customers, and answering phones. Assisted in the setting up of service appointments. Made service recommendations and went over all estimates and the maintenance schedule with customers. Wrote up all customer service requests. Was responsible for all communications between the technicians and customers where problems with their vehicles were concerned. Presented the problems and needs for repair to the customer while explaining the estimate for said repairs. Obtained parts from numerous suppliers and completed all appropriate paperwork.      Name and address of employer  Heiter Audi, BMW, and Porsche Type of business or sector  Automotive Maintenance and Repair      Education and training    Dates  September 1986 - June 1990 Title of qualification awarded  ASE Automotive Repair Certification Principal subjects / occupational skills covered  Principle studies included: General automotive repair, drive train and engine repair, oscilloscope operation and applications. Name and type of organisation providing education and training  Dahnken Automotive Technical Institute      Dates  September 1982 - June 1986 Title of qualification awarded  Baccalaureate Degree Business Management Principal subjects / occupational skills covered  Principle studies included: Automotive technology and certification in 8 different aspects of automotive repair. Secondary studies included Banking, Economics, Finance, and Management. Name and type of organisation providing education and training  Rheinsdorf University          Personal skills and competences    Mother tongue(s)  German / Polish Other language(s)    Self-assessment  UnderstandingSpeakingWriting  European level  ListeningReadingSpoken interactionSpoken production   French  C1Proficient UserC1Proficient UserC1Proficient UserC1Proficient UserC1Proficient User  Italian  A2Basic UserA2Basic UserA2Basic UserA2Basic UserA2Basic User  Social skills and competences  Exceptional customer service skills. Good verbal and written communication skills.      Organisational skills and competences  Supervises a shop planner in the immediate office and a workforce of maintenance technicians. Leadership qualities, excellent communication skills with customers and employees.      Technical skills and competences  ASE Master Certification in automotive repair (all categories). Responsible for diagnosing the source of problems using electronic scoping and testing equipment. Responsible for making recommendations for correcting the issue. Reading and interpreting the output of diagnostic and scoping equipment. Figuring out how to fix problems once they're diagnosed with the use of manuals, charts, and diagrams. Capable of repairing, overhauling, or replacing systems and parts like transmissions or carburetors. Capable of doing routine maintenance like oil changes and tire rotation.      Computer skills and competences  Advanced proficiency level in EZ AutoPro and ServicemasterPro software. Intermediate proficiency level in Excel, Lotus, QuickBooks, Word, and WordPerfect.      Other skills and competences  Proven track record in P & L responsibilities in Automotive repair and service. I posses a can-do, entrepreneurial attitude and a superior ability to manage a multi-site Automotive Repair facility.      Driving licence(s)  Group B, BE, and C      Additional information  References available upon request.