Automotive Repair Manager
| Example Europass Curriculum Vitae | ||||||||||||||
| Personal information | ||||||||||||||
| First name(s) / Surname(s) | Klaus Vohrschenct | |||||||||||||
| Address(es) | Adenauerstr. 20 A4 Warselen 52146 Germany | |||||||||||||
| Telephone(s) | Home: +49 (5555) 4 78030 | Mobile: | +49 (5555) 4 78038 | |||||||||||
| E-mail(s) | klaus_V@nomail.com.de | |||||||||||||
| Nationality | German | |||||||||||||
| Work experience | ||||||||||||||
| Dates | October 2000 - present | |||||||||||||
| Occupation or position held | General Manager / Repair | |||||||||||||
| Main activities and responsibilities | Talking with service advisors, other technicians, and customers to plan work and report results. Scheduling of repair technicians. Responsible for parts inventory and ordering. Overseeing service and budgetary goals relative to automotive repairs and related service to customers. Manage, maintain, and build quality customer relationships. Responsible for managing current staff at facility and involved in the selection of new employees. Responsible for providing customers with value, safety, and peace of mind. | |||||||||||||
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| Name and address of employer | Wiemar Mercedes Benz | |||||||||||||
| Type of business or sector | Automotive Maintenance and Repair | |||||||||||||
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| Dates | July 1990 - October 2000 | |||||||||||||
| Occupation or position held | Automotive Repair Supervisor | |||||||||||||
| Main activities and responsibilities | Responsibilities included meeting and greeting customers, and answering phones. Assisted in the setting up of service appointments. Made service recommendations and went over all estimates and the maintenance schedule with customers. Wrote up all customer service requests. Was responsible for all communications between the technicians and customers where problems with their vehicles were concerned. Presented the problems and needs for repair to the customer while explaining the estimate for said repairs. Obtained parts from numerous suppliers and completed all appropriate paperwork. | |||||||||||||
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| Name and address of employer | Heiter Audi, BMW, and Porsche | |||||||||||||
| Type of business or sector | Automotive Maintenance and Repair | |||||||||||||
| Education and training | ||||||||||||||
| Dates | September 1986 - June 1990 | |||||||||||||
| Title of qualification awarded | ASE Automotive Repair Certification | |||||||||||||
| Principal subjects / occupational skills covered | Principle studies included: General automotive repair, drive train and engine repair, oscilloscope operation and applications. | |||||||||||||
| Name and type of organisation providing education and training | Dahnken Automotive Technical Institute | |||||||||||||
| Dates | September 1982 - June 1986 | |||||||||||||
| Title of qualification awarded | Baccalaureate Degree Business Management | |||||||||||||
| Principal subjects / occupational skills covered | Principle studies included: Automotive technology and certification in 8 different aspects of automotive repair. Secondary studies included Banking, Economics, Finance, and Management. | |||||||||||||
| Name and type of organisation providing education and training | Rheinsdorf University | |||||||||||||
| Personal skills and competences | ||||||||||||||
| Mother tongue(s) | German / Polish | |||||||||||||
| Other language(s) | ||||||||||||||
| Self-assessment | Understanding | Speaking | Writing | |||||||||||
| European level | Listening | Reading | Spoken interaction | Spoken production | ||||||||||
| French | C1 | Proficient User | C1 | Proficient User | C1 | Proficient User | C1 | Proficient User | C1 | Proficient User | ||||
| Italian | A2 | Basic User | A2 | Basic User | A2 | Basic User | A2 | Basic User | A2 | Basic User | ||||
| Social skills and competences | Exceptional customer service skills. Good verbal and written communication skills. | |||||||||||||
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| Organisational skills and competences | Supervises a shop planner in the immediate office and a workforce of maintenance technicians. Leadership qualities, excellent communication skills with customers and employees. | |||||||||||||
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| Technical skills and competences | ASE Master Certification in automotive repair (all categories). Responsible for diagnosing the source of problems using electronic scoping and testing equipment. Responsible for making recommendations for correcting the issue. Reading and interpreting the output of diagnostic and scoping equipment. Figuring out how to fix problems once they're diagnosed with the use of manuals, charts, and diagrams. Capable of repairing, overhauling, or replacing systems and parts like transmissions or carburetors. Capable of doing routine maintenance like oil changes and tire rotation. | |||||||||||||
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| Computer skills and competences | Advanced proficiency level in EZ AutoPro and ServicemasterPro software. Intermediate proficiency level in Excel, Lotus, QuickBooks, Word, and WordPerfect. | |||||||||||||
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| Other skills and competences | Proven track record in P & L responsibilities in Automotive repair and service. I posses a can-do, entrepreneurial attitude and a superior ability to manage a multi-site Automotive Repair facility. | |||||||||||||
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| Driving licence(s) | Group B, BE, and C | |||||||||||||
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| Additional information | References available upon request. | |||||||||||||
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