Customer Service Representative Sample Resume

Oliver Marlowe
1234 Pottersville, MD
Home: 727-555-5555
Cell: 727-555-5556
Email: OliverMarlowe@yahoo.com

Objective
To become a customer service representative offering six years of diversified experience, achieving customer satisfaction as well as meeting or surpassing company expectations.

Summary of Qualifications
  • Excellent knowledge in the customer service areas of restaurant, bar and hotel.
  • Strong rapport with customers, extensive skills in management, very professional and reliable person.
  • Expertise in planning, marketing, cost analysis, expense control, staffing, training and quality management.
  • Powerful leadership skills and strong ability to manage and motivate staff.
  • Track record of success reducing costs and increasing revenues.  
Education
Potter University, Pottersville, MD
  • Bachelor's Degree in Business Administration (Aug. 2001)
  • Concentration in Costumer Service
Vocational School for Hospitality, Pottersville, MD
  • Two semesters of coursework
Work Experience
Assistant Manager: Dec. 2004 - Present, Pizza Hut, Chesterfield, MD
  • Responsibilities include: Coordinating management of staff, hiring, training, and employee development, supervising and training employees in daily job duties, managing cost controls for food and labor, expense budgets, and quality control.
  • Assist General Manager with all restaurant operations, including customer service, wait staff and kitchen supervision, ensuring food and beverage quality, opening/closing, scheduling, and overall management.
  • Engage in training management personnel in operations and supervision.
Assistant Manager: Jan. 2003 - Nov. 2004, Domino's Pizza, Chesterfield, MD
  • Performed marketing, sales, advertising, and customer service.
  • Primary responsibilities included managing day-to-day operations and payroll, maintaining excellent working relationships with local community, police and citizens, ordering food, beverages and supplies, and maintaining strong relationships with vendors.
  • Monitored food cost budgets, menu specials, and cost controls.
  • Assisted in marketing and merchandising of restaurant services.
  • Recommended effective marketing strategies to expand market presence and increase revenues and profitability.
Kitchen Manager: Aug. 2001 - Dec. 2002, Tom's Bar and Grill, Fair Oaks, MD
  • Was responsible for specifying food portions and courses, production and time sequences, work station and equipment arrangements, training workers in proper food preparation and service procedures, resolving customer complaints, scheduling parties and reservations, and greeting and escorting guests to seating arrangements.
  • Among my other duties: Purchasing supplies and equipment to ensure quality and timely delivery of services, supervising and coordinating activities of workers engaged in preparing and serving food, ordering food, beverages and supplies and maintaining strong relationships with vendors.  
*References available upon request.