Executive Housekeeper
| Example Europass Curriculum Vitae | ||||||||||||||
| Personal information | ||||||||||||||
| First name(s) / Surname(s) | Nana Kramguda | |||||||||||||
| Address(es) | 3F, #260 Tunhwa N Rd. Plot # 6A&B RR District, Hyderabad 500046 India | |||||||||||||
| Telephone(s) | Home: (91) 40 5555 7500 | Mobile: | (91) 40 5555 7811 | |||||||||||
| Fax(es) | (91) 40 5555 7502 | |||||||||||||
| E-mail(s) | nana_K@nomail.org.in | |||||||||||||
| Nationality | Indian | |||||||||||||
| Work experience | ||||||||||||||
| Dates | June 1999 - present | |||||||||||||
| Occupation or position held | Head Housekeeper | |||||||||||||
| Main activities and responsibilities | Responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property, as well as maintaining and implementing cleaning procedures for all assigned rooms, common areas, hallways, and other locations at the facility. Responsible for short and long term planning and the management of the hotels Housekeeping operations Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans. Responsible for staff training, inter-department communications, and staff scheduling. | |||||||||||||
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| Name and address of employer | Grand Hyatt Mumbai Western Express Highway Mumbai, 400 055 India | |||||||||||||
| Type of business or sector | Housekeeping / Janitorial | |||||||||||||
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| Dates | August 1994 - June 1999 | |||||||||||||
| Occupation or position held | Assistant Housekeeping Supervisor | |||||||||||||
| Main activities and responsibilities | Responsible for upkeep of housekeeping and laundry inventory, as well as teaching employees the importance of greeting guests and courteously solving their requests. Saw that inspection program was consistently maintained. Inspected different rooms daily. Was responsible for assuring that all safety and security policies and procedures were followed. Worked closely with all other departments. | |||||||||||||
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| Name and address of employer | Goa Resort and Spa Arossim Beach, Cansaulim South Goa, 403 712 India | |||||||||||||
| Type of business or sector | Housekeeping / Janitorial | |||||||||||||
| Education and training | ||||||||||||||
| Dates | September 1990 - June 1994 | |||||||||||||
| Title of qualification awarded | Baccalaureate Degree in Executive Housekeeping | |||||||||||||
| Principal subjects / occupational skills covered | Principle studies included: Basic Business Communication and Correspondence, Business in Management, Corporate Finance, and Economics. Secondary studies included algebra, art history, and photography. | |||||||||||||
| Name and type of organisation providing education and training | University of New Delhi Business College | |||||||||||||
| Personal skills and competences | ||||||||||||||
| Mother tongue(s) | Urdu | |||||||||||||
| Other language(s) | ||||||||||||||
| Self-assessment | Understanding | Speaking | Writing | |||||||||||
| European level | Listening | Reading | Spoken interaction | Spoken production | ||||||||||
| English | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | ||||
| French | A2 | Basic User | A2 | Basic User | A2 | Basic User | A2 | Basic User | A2 | Basic User | ||||
| Social skills and competences | Superior ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds. I possess clear concise written and verbal communication skills in my native tongue and the English language. Excellent organizational, interpersonal and administrative skills. Strong ability to coach and counsel employees to reflect service standards and procedures. Skilled at teaching, supervising, and mentoring multilingual and multicultural staff. | |||||||||||||
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| Organisational skills and competences | Capable of purchasing linens and housekeeping supplies. Capable of working closely with vendors to assure proper pricing, delivery, and maintenance. Skilled at Insuring proper staffing levels for customer service goals. Have had the responsibility of ensuring that OSHA and ADA policies are strictly adhered to. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. | |||||||||||||
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| Technical skills and competences | Thorough knowledge of purchasing linens and housekeeping supplies. I stay educated on all the latest housekeeping and laundry technology. | |||||||||||||
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| Computer skills and competences | Advanced proficiency in Microsoft Excel, Outlook Express, and Word. Thoroughly trained in hotel management software, and can train employees in same. | |||||||||||||
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| Artistic skills and competences | Earning a certification in Feng Shui and Interior Design | |||||||||||||
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| Other skills and competences | Thoroughly knowledgeable in progressive hotel rooms housekeeping and management. I possess a high energy level and an entrepreneurial spirit. I consider myself a skilled motivational leader, and an effective communicator. I am very effective at providing exceptional customer service and ability to improve the bottom line. I exhibit a service oriented style with professional presentations skills. | |||||||||||||
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| Driving licence(s) | Groups B and BE | |||||||||||||
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| Additional information | References available upon request | |||||||||||||
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