Executive Housekeeper

     Personal information    First name(s) / Surname(s)  Nana Kramguda Address(es)  3F, #260 Tunhwa N Rd. Plot # 6A&BRR District, Hyderabad 500046India Telephone(s)  Home: (91) 40 5555 7500 Mobile: (91) 40 5555 7811 Fax(es)  (91) 40 5555 7502 E-mail(s)  nana_K@nomail.org.in Nationality  Indian     Work experience    Dates  June 1999 - present Occupation or position held  Head Housekeeper Main activities and responsibilities  Responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property, as well as maintaining and implementing cleaning procedures for all assigned rooms, common areas, hallways, and other locations at the facility. Responsible for short and long term planning and the management of the hotels Housekeeping operations Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans. Responsible for staff training, inter-department communications, and staff scheduling.      Name and address of employer  Grand Hyatt Mumbai Western Express Highway Mumbai, 400 055 India Type of business or sector  Housekeeping / Janitorial           Dates  August 1994 - June 1999 Occupation or position held  Assistant Housekeeping Supervisor Main activities and responsibilities  Responsible for upkeep of housekeeping and laundry inventory, as well as teaching employees the importance of greeting guests and courteously solving their requests. Saw that inspection program was consistently maintained. Inspected different rooms daily. Was responsible for assuring that all safety and security policies and procedures were followed. Worked closely with all other departments.      Name and address of employer  Goa Resort and Spa Arossim Beach, Cansaulim South Goa, 403 712 India Type of business or sector  Housekeeping / Janitorial      Education and training    Dates  September 1990 - June 1994 Title of qualification awarded  Baccalaureate Degree in Executive Housekeeping Principal subjects / occupational skills covered  Principle studies included: Basic Business Communication and Correspondence, Business in Management, Corporate Finance, and Economics. Secondary studies included algebra, art history, and photography. Name and type of organisation providing education and training  University of New Delhi Business College          Personal skills and competences    Mother tongue(s)  Urdu Other language(s)    Self-assessment  UnderstandingSpeakingWriting  European level  ListeningReadingSpoken interactionSpoken production   English  C2Proficient UserC2Proficient UserC2Proficient UserC2Proficient UserC2Proficient User  French  A2Basic UserA2Basic UserA2Basic UserA2Basic UserA2Basic User  Social skills and competences  Superior ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds. I possess clear concise written and verbal communication skills in my native tongue and the English language. Excellent organizational, interpersonal and administrative skills. Strong ability to coach and counsel employees to reflect service standards and procedures. Skilled at teaching, supervising, and mentoring multilingual and multicultural staff.      Organisational skills and competences  Capable of purchasing linens and housekeeping supplies. Capable of working closely with vendors to assure proper pricing, delivery, and maintenance. Skilled at Insuring proper staffing levels for customer service goals. Have had the responsibility of ensuring that OSHA and ADA policies are strictly adhered to. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc.      Technical skills and competences  Thorough knowledge of purchasing linens and housekeeping supplies. I stay educated on all the latest housekeeping and laundry technology.      Computer skills and competences  Advanced proficiency in Microsoft Excel, Outlook Express, and Word. Thoroughly trained in hotel management software, and can train employees in same.      Artistic skills and competences  Earning a certification in Feng Shui and Interior Design      Other skills and competences  Thoroughly knowledgeable in progressive hotel rooms housekeeping and management. I possess a high energy level and an entrepreneurial spirit. I consider myself a skilled motivational leader, and an effective communicator. I am very effective at providing exceptional customer service and ability to improve the bottom line. I exhibit a service oriented style with professional presentations skills.      Driving licence(s)  Groups B and BE      Additional information  References available upon request