Head Waitress

   Example Europass Curriculum Vitae
Personal information   
First name(s) / Surname(s)  Lucinda Fernanadez
Address(es)  Calle Serrano, nº 51, 2 - Izda
Telephone(s)  Home: +34 91 787 93 00Mobile: +34 91 575 52 73
E-mail(s)  Lucinda_F@nomail.com.es
Nationality  Spanish
Work experience   
Dates  October 2005 - present
Occupation or position held  Assistant Head Server
Main activities and responsibilities  Responsible for ensuring that local residents and tourists receive service in a courteous, efficient and polite manner while keeping a professional attitude. Responsible for keeping the serving areas, dining rooms, and lobby area clean and sanitary according to company policies and procedures. Recording accurate guest orders with a suggestive selling approach. Must ensure proper food presentation, safety, and sanitation.
Name and address of employer  Las Cuevas de Luis Candelas Restaurant Cuchilleros 1. Metro Sol Madrid, Spain
Type of business or sector  Food Service / Restaurant
Dates  July 2001 - October 2005
Occupation or position held  Waitress / Server
Main activities and responsibilities  Was responsible for greeting and seating guests, recording accurate guest orders, and using a suggestive selling approach. Responsibilities also included completing all sidework, stocking, and daily cleaning tasks. Assisted in the preparation of appetizers, salads, beverages and desserts. Collected payment from guests. Operated and maintained a clean working environment.
Name and address of employer  Cornucopia en Descalzas Restaurant Flora 1, Plaza de San Martin, Madrid, Spain
Type of business or sector  Food Service / Restaurant
Education and training   
Dates  September 1999 - June 2001
Title of qualification awarded  MBA in Food Service Management
Principal subjects / occupational skills covered  Principle studies included: Advanced Customer Service Skills, Business Communications, Business Management, Culinary Preparation Techniques, Food Service Management, Human Resources, Marketing Strategy, Psychology, and Social Psychology. Master's Thesis on Food Service Business Development Strategies.
Name and type of organisation providing education and training  Escuela de Cocina Luis Irizar
Dates  September 1995 - June 1999
Title of qualification awarded  Bachelor's Degree in Business Management
Principal subjects / occupational skills covered  Principle studies included: Accounting, Biology, Business Communications, Economics, Food Service Management, Geography, Marketing, Strategy and Planning. Secondary studies included ESL and French Proficiency Skills Courses, Arts and Humanities, and Liberal Arts.
Name and type of organisation providing education and training  Universidad Complutense de Madrid-Centro Universitario Villanueva
Personal skills and competences   
Mother tongue(s)  Spanish
Other language(s)   
Self-assessment  UnderstandingSpeakingWriting 
European level  ListeningReadingSpoken interactionSpoken production  
English  C2Proficient UserC2Proficient UserC2Proficient UserC2Proficient UserC2Proficient User 
French  B2Independent UserB2Independent UserB2Independent UserB2Independent UserB2Independent User 
Social skills and competences  Excellent interpersonal and verbal communication skills with customers, fellow employees, and managers. Ability to smile and display a professional appearance and attitude that constantly exemplifies excellence in job performance. Ability at working well with others while learning and exhibiting a positive outlook.
Organisational skills and competences  Skilled at assisting with seating assignments and in the preparation of the restaurant for service, ensuring cleanliness of the dining area at all times. The candidate will answer phones and take reservations, guide servers and buspersons to ensure optimum service to guests, answer questions and fulfill guests requests.
Technical skills and competences  Thorough knowledge of computerized NCR Cash Register operations.
Computer skills and competences  Advanced proficiency with all Microsoft Office applications including Excel, Outlook, and Word. Also skilled at using QuickBooks Pro for accounting purposes.
Artistic skills and competences  Clay pottery turning and sculpture.
Other skills and competences  Constantly maintain high customer service standards, the handling of cashiering responsibilities, and the checking of control procedures. Responsible for serving all food and beverage items according to use records and established procedures. I Always assist with busing tables whenever necessary and constantly strive for finer points of service such as keeping the ash trays emptied, making sure that the water glasses are filled, and that all tables in my area are free from dirty dishes. Able to always exercise a positive, warm, and hospitable attitude.
Driving licence(s)  Groups A, B, BE, D1, and D1E
Additional information  References available upon request.