Hospitality Director

     Personal information    First name(s) / Surname(s)  Jeanne Bassot Address(es)  14 Place MarieLevallois92593France Telephone(s)  Home: +33 (0) 1-55-55-84-90Mobile: +33 (0) 1-55-55-85-10 E-mail(s)  jbassot@nomail.net.fr Nationality  French     Work experience    Dates  March 2002 - present Occupation or position held  Assistant Front Desk Manager Main activities and responsibilities  Responsible for all duties of the front desk operations. Other chief responsibilities include staff training, inter-department communications, and staff scheduling. Responsible for responding to guest requests and/or complaints and ensuring that appropriate action is taken to guarantee guest satisfaction.      Name and address of employer  Hyatt Regency Paris 24 Boulevard Malesherbes, 75008 Paris, France Type of business or sector  Hotel / Hospitality           Dates  August 1996 - March 2002 Occupation or position held  Rooms Director Intern Main activities and responsibilities  Oversaw hotel services including front desk operations, housekeeping, guest services and hotel security. Managed large events and ensured high volume occupancy special requirements. Conducted weekly rooms division meetings, including monthly financial review with subordinate managers & senior hotel directors.      Name and address of employer  Citadines Apart'hotel Bastille Marais 37 Boulevard Richard Lenoir Paris, 75011 France Type of business or sector  Hotel / Hospitality      Education and training    Dates  September 1992 - June 1996 Title of qualification awarded  Baccalaureate Degree in Hotel Management Principal subjects / occupational skills covered  Principle studies included: Business Communications and Management, Business Analysis and Development, Economics, Financial Management, Basic Algebra, Profit and Loss Mathematics. Secondary studies included world history, literature, arts, and humanities. Name and type of organisation providing education and training  Orleans University of Business and the Arts      Dates  September 1988 - June 1992 Title of qualification awarded  Certificate of Completion and Graduation Principal subjects / occupational skills covered  Principle studies included: General business, economics, mathematics, and earth science. Secondary studies included Arts and Humanities, Literature, and Sociology. Name and type of organisation providing education and training  Academie de Rue de la Paix (high school)          Personal skills and competences    Mother tongue(s)  French Other language(s)    Self-assessment  UnderstandingSpeakingWriting  European level  ListeningReadingSpoken interactionSpoken production   English  C2Proficient UserC2Proficient UserC2Proficient UserC2Proficient UserC2Proficient User  Italian  A2Basic UserA2Basic UserA2Basic UserA2Basic UserA2Basic User  Social skills and competences  Capable of operating in a highly visible role with exposure to Senior and Corporate leadership. Responsible for reporting to the hotel General Manager. Ability to interact with others in an honest, fair and respectful way. Skilled at clearly conveying information and ideas through verbal and written media. Thorough knowledge of principles and processes for providing customer and personal services.      Organisational skills and competences  Strong ability to effectively adjust to major changes in work tasks or the work environment. Skilled at Building a cohesive team and facilitating goal accomplishment. Responsible for the development and implementation of hotel-wide strategies. Over 10 years experience in guest services and front desk operations. Skilled at focusing on guiding others in accomplishing work objectives.      Computer skills and competences  Advanced proficiency level in FrontDeskPro hotel management software. Advanced proficiency levels of Access, Excel, Notepad, Outlook Express, Power Point, and Word 2007.      Artistic skills and competences  Jazz pianist (American Jazz), floral arranging, and landscape painting in acrylics and oils.      Other skills and competences  Responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to hotel ownership. Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions. Adherent to high standards of performance for self and others. Assume responsibility and accountability for successfully completing assignments or tasks.      Driving licence(s)  Groups A, B, and BE      Additional information  References available upon request.