Information Technology Consultant Sample Resume

James Nelson
1234 Highland Drive
Valencia, Arizona
Home: 727-555-5555
Cell: 727-555-5556
Email: James_Nelson@netlong.com

Objective
Experienced IT Junior Consultant seeking a position in Information Technology where I can apply my SAP, leadership and business skills in a company with professional growth toward a Senior Consultant position.  

Qualifications Summary
  • Extremely dependable and diligent IT professional who manages multiple tasks and works well under pressure.
  • Vast experience in installing, troubleshooting and repairing hardware, software and peripherals, plus training of end users.
  • Able to apply consultative approach to resolving issues.
  • Extremely patient at providing clear and simple explanations and works closely with people to develop solutions to their computer problems.
  • Hands on management style with expertise in: client needs, efficiency, cutting-edge technology, training, and following policies and procedures.  
Education
Valencia Community College, 2005
ISO 9000 for QA - WPB/Harrington, 2004 - Effective Customer Service for IT
Professionals - Microsoft, 2005 Comp TIA A+
Information Systems - 2002
Safety & Security for Customer Service & Help Desk professionals - Converges, Inc  

Work Experience
IT Junior Consultant: 2005 - Present, Youth Technology Group, Inc., Phoenix, AZ
  • Successfully recover systems from major hacker attacks and virus outbreaks.
  • Responsibilities include: Securing Windows 2003 network infrastructures by performing OS hardening, implementing Microsoft Active Directory, and securing online communication using SSL digital certificates; improving system security with active vulnerability assessment and remediation that enables secure configuration and data access control at the device level, scanning for patch needs, malware threats and configuration vulnerabilities, researching, prioritizing, downloading and distributing patches and updates, securing desktops by denying launch of unauthorized or prohibited applications.
  • Secure clients' Internet and Internet work connectivity by installing and configuring Checkpoint, Symantec and SonicWall firewalls.
  • Implement VPN access for remote users, protect internal network by deploying Symantec AntiVirus Servers (Enterprise Edition).
  • Active in providing in-depth technical and design expertise on large-scale infrastructure projects for enterprise-class clients, assessing and recommending architectural designs/changes to customer systems in response to business or technical drivers.  
IT Analyst: 2001 - 2005, IT Slode International, Schaumburg, IL
  • Developed processes, procedures, and protocols for the IT department to ensure effective and efficient methods of providing support.
  • Wrote documentation on solved problems, procedures, and frequently asked questions.
  • Provided support for intranet development.
  • Conducted research and evaluation of trends and new technologies in the network and telecommunications industries to advise the Coordinator of IT Operations in determining applicability to housing administration and residential service, including satellite, infrared, CATV, and multi-technology systems.
  • Researched and advised on wireless technology and ADSL technologies for use by staff and residents.  
PC Technician: 2000, The Woodfield Group, Inc., Schaumburg, IL
Responsibilities included performing hardware support, troubleshooting, and repairs for all platforms of laptops and desktops, both in-house and at customer locations, ghosting images and custom hardware builds for customers.   

References: Available upon request.