Insurance Claims Specialist

     Personal information    First name(s) / Surname(s)  Kenn Numme Address(es)  Museumstr. 26 Vienna6020Austria Telephone(s)  Home: 5555?4381999Mobile: 5555-8342999 E-mail(s)  knumme@nomail.com.ge Nationality  Swiss     Work experience    Dates  October 1998 - present Occupation or position held  Head Claims Adjuster Main activities and responsibilities  Responsible for creating loss reports, confirming coverages, explaining procedures and answering inquiries for adjusting auto claims. Responsible for analyzing information obtained to establish validity of the claim, legal liability, and settlement value. Responsible for Evaluating and negotiating settlement of automobile first and third party physical damage claims within established settlement authority limits.      Name and address of employer  AG Vienna Insurance Group Zelinkagasse 12 Mezzanin, 1010 Wien, Austria Type of business or sector  Insurance Adjuster           Dates  January 1995 - October 1998 Occupation or position held  Assistant Claims Specialist Main activities and responsibilities  Provided policy service to members for existing auto and property policies requiring licensure. Created loss reports, confirmed coverage, explained procedures and answered inquiries for adjusting auto claims. Contributed to property and casualty business goals through cross selling and relationship building initiatives.      Name and address of employer  The Information Management Group Geiselbergstrasse 17-19 A-1110 Wien, Austria Type of business or sector  Insurance Adjuster      Education and training    Dates  September 1993 - June 1995 Title of qualification awarded  Master's Degree Claims Specialist Principal subjects / occupational skills covered  Principle studies included: Intermediate and Advanced Claims Techniques, Beginning and Advanced Insurance Investigation Dynamics, Loss and Risk Management. Master's Thesis on Advanced Investigation Techniques of Insurance Claims Adjusting. One year internship for course credit at FERRO-Montagetechnik Name and type of organisation providing education and training  Reichetseder Certification Studies      Dates  September 1989 - June 1993 Title of qualification awarded  Bachelor's Degree Insurance Law Principal subjects / occupational skills covered  Principle studies included: Business Communication Skills and Management, Economics, and Financial Analysis. Secondary studies included Arts and Humanities Studies, Philosophy, and Socio-Psychology. Name and type of organisation providing education and training  Thalheim Wels University          Personal skills and competences    Mother tongue(s)  German Other language(s)    Self-assessment  UnderstandingSpeakingWriting  European level  ListeningReadingSpoken interactionSpoken production   English  C2Proficient UserC2Proficient UserC2Proficient UserC2Proficient UserC2Proficient User  Romanian  B2Intermediate UserB2Intermediate UserB1Intermediate UserB2Intermediate UserB1Intermediate User  Social skills and competences  Excellent capabilities for interacting with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds. Bi-lingual. Thorough working knowledge of the principles and processes for providing customer and personal services. Excellent verbal and written communication skills to include e-mail and telephone usage.      Organisational skills and competences  Advanced proficiency with auto claims adjusting and coordinating between claimant and claims settlement department. Excellent ability when it comes to recognizing liability exposures as well as analyzing and answering coverage questions.      Technical skills and competences  Advanced estimating skills with auto and property damage issues. Over 13 years experience with P&C claims adjusting.      Computer skills and competences  Computer literate in Windows operating environment. Advanced proficiency level with Microsoft Works Office Suite. Advanced proficiency in basic claims systems with AIC designation.      Artistic skills and competences  Amateur photography, clay pottery turning, glass blowing, and canvas painting with acrylics and oils.      Other skills and competences  Possession of valid claims adjuster's license. Strong investigative abilities, superior writing skills, and intermediate proficiency and familiarity with medical codes, terminology, conditions and procedures. Excellent capabilities for detail-oriented work while using sound, critical thinking skills. Over 13 years experience in providing policy service to members for existing auto and property policies requiring licensure. Continual contribution to property and casualty business goals through cross selling and relationship building initiatives.      Driving licence(s)  Groups A1, B, BE, D1, and D1E      Additional information  References available upon request