Successful track record of network support for library branches, marketing firms, and government offices with 20+ workstations.
Provide access to LAN and WAN resources.
Able to work in fast-paced offices, remote locations, and diverse surroundings.
Supervisor experience in leading teams of five to ten members.
Excellent listening, written, and verbal communication skills.

Significant Accomplishments

Lead developer of security software, LIKUT, for Jacksonville Job Corps Center.
Published author of self-help computer repair book, Do-It-Yourself Upgrades (2003), McGraw-Hill.

Work Experience
Network Administrator: January 2006 - Present, Radar System Networks, Orlando, FL

Monitor user data, security, and installation of workstations.
Provide feedback and support to 200+ employee workstations.
Lead designer and programmer for network security software: PeIK and HUTG.
Install, upgrade, and maintain desktop computers and printers.
Manage a team of 12 computer repair technicians in remote locations.
Publish monthly newsletter on easy how-to IT tips for non-IT professionals in organization.

Computer Service Tech: May 2002 - Feb. 2004, Kettle Software, Orlando, FL

Installed, upgraded, and maintained 200 computers including desktops, notebooks, and portable laptops.
Wrote marketing and sales collateral for website, software, and online help information.
Assisted Network Administrator in purchasing software licensing and licensing agreements.
Wrote security software, LIKUT, for Jacksonville Job Corps Center.

Education
Everest University, Jacksonville, FL