Operating Manager Sample Resume

Marcus K. Smith
1234 Fieldstone Drive
Montgomery, AL 36000
Home: 334-555-5555
Cell: 334-555-5556
Email: mksmith@frontfocus.com  

Operations Manager accountable for leading, directing and managing site operations to ensure consistent high level service quality and customer satisfaction, profitable and cost efficient operations, and compliance with company policies and procedures.

Qualifications Summary
  • Excellent communication skills
  • Demonstrated performance in managing numerous responsibilities simultaneously
  • Proactively ensure the workflows are effective and efficient.
Auburn University, Auburn, AL
  • Bachelor of Science in Business Administration (May 1996)
Work Experience
Operations Manager: Aug. 2004 - Present, Wakeman Industries, Montgomery, AL
    • Maximize profitability through superior customer service.
    • Effective and prompt communications, and follow-up on all pending matters with the customer.
    • Conduct annual performance reviews for all staff within department.
    • Personally coach, train and mentor supervisors and provide career development opportunities through training and quality management activities.
    • Communicate company goals to department employees.
    • Ensure that employees are both results-oriented and team-focused.
Associate Operations Manager: Sept. 1999 - Aug. 2004, Crestar Ltd., Montgomery, AL
  • Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels.
  • Supported operational demands and business objectives through staff development.
  • Managed and supervised administrative functions to ensure all paperwork was processed efficiently and in a timely manner.
  • Promoted a positive and professional work environment.
  • Supervised activities related to recruiting and the appointment process.
  • Ensured that clients were completely satisfied through effective communication and relationship building.
  • Met all compliance requirements.
  • Recommended and implemented programs and strategies to increase production.
Assistant Operations Manager: June 1996 - Sept. 1999, Crestar Ltd., Auburn, AL
  • Maintained a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment was properly accounted for and in safe working condition.
  • Managed daily workflow and operations both on site and in satellite locations in order to positively impact business objectives.
  • Communicated department goals to employees.
  • Coached employees to ensure quality standards were understood and met.
  • Efficiently utilized space within the facility.
References: Furnished upon request.