Operating Manager Sample Resume

Marcus K. Smith
1234 Fieldstone DriveMontgomery, AL 36000Home: 334-555-5555Cell: 334-555-5556Email: mksmith@frontfocus.com   Objective: Operations Manager accountable for leading, directing and managing site operations to ensure consistent high level service quality and customer satisfaction, profitable, cost efficient operations, and compliance with company policies and procedures   Qualification Summary:

• Excellent communication skills
• Demonstrated performance in managing numerous responsibilities simultaneously
• Proactively ensure the workflows are effective and efficient

  Education: Bachelor of Science degree in Business AdministrationAuburn University, Auburn, AlabamaMay 1996
  Work Experience:
Operations Manager, Wakeman Industries
Montgomery, AL 36000

• Maximize profitability through superior customer service
• Effective and prompt communications, and follow-up on all pending matters with thecustomer
• Conduct annual performance reviews for all staff within department.
• Personally coach, train and mentor supervisors and provide career development
opportunities through training and quality management activities.
• Communicate company goals to department employees.
• Ensure that employees are both results-oriented and team-focused
August 2004 - present   Associate Operations Manager,Crestar Ltd
Montgomery, AL 36000
Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels.Supported operational demands and business objectives through staff development.Managed and supervised administrative functions to ensure all paperwork was processed efficiently and in a timely manner.Promoted a positive and professional work environment. Supervised activities related to recruiting and the appointment process.Ensured that clients were completely satisfied through effective communication and relationship building. Met all compliance requirements.Recommended and implemented programs and strategies to increase production September 1999 ? August 2004   Assistant Operations Manager, Crestar Ltd.
Auburn, AL 36000 Maintained a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment was properly accounted for and in safe working condition.Managed daily workflow and operations both onsite and in satellite locations in order to positively impact business objectives.Communicated department goals to employees.Coached employees to ensure quality standards were understood and met.Efficiently utilized space within the facility.June 1996 ? September 1999   References: Furnished upon request