Technical Support Sample Resume
Jessica Simpson
902 Perry Drive
Jacksonville, Florida 00000
Home: 000-000-0000
Cell: 000-000-0000
Fax: 000-000-0000
Email: Jessica@noemailhere.com
Website: www.personalwebsite.com
Blog: www.personalblog.com
Objective
Obtain a position as a Technical Support Specialist at a computer software firm in Jacksonville, Florida.
Summary of Qualifications
Technical Support Specialist: March 2006 - Present, JEA Utility Firm, Jacksonville FL
University of Phoenix, Jacksonville, FL
902 Perry Drive
Jacksonville, Florida 00000
Home: 000-000-0000
Cell: 000-000-0000
Fax: 000-000-0000
Email: Jessica@noemailhere.com
Website: www.personalwebsite.com
Blog: www.personalblog.com
Objective
Obtain a position as a Technical Support Specialist at a computer software firm in Jacksonville, Florida.
Summary of Qualifications
- Excellent verbal and written communications skills.
- Reduced customer inquiries by 30% due to FAQ page written for company website.
- Strong analytical skills including research, writing, and presenting information to high-level executives.
- Over six years of computer repair experience maintaining, repairing, and installing computer software.
- Supervisory experience managing small groups of computer technicians.
- Extensive technical knowledge, experience, and training in computer repair.
- Answers incoming inquiries and requests for service calls.
- Sets appointments, logs events, and data regarding customer complaints.
- Provides technical information for clients and customers.
Technical Support Specialist: March 2006 - Present, JEA Utility Firm, Jacksonville FL
- Provide customer service for Clay County residents and clients.
- Prospect new clients through telemarketing procedures.
- Cross-market upgrades, installations, and issues.
- Performed installations of new software programs on premises.
- Facilitated on-site training sessions for staff.
- Provided on-site maintenance for 10 workstations.
- Installed, repaired, and upgraded desktop computer systems including laptops and printers.
- Participated in weekly training sessions, conferences, and workshops.
- Managed two sales territories in the Jacksonville area.
- Increased sales by 10% annually through direct marketing including telemarketing, post cards, email marketing, and internet promotion.
University of Phoenix, Jacksonville, FL
- Master's in Business Administration
- Activities: Toast Masters - Member; Computer Specialists - Member
- Bachelor of Science in Computer Science (June 2000)
- Minor in Public Relations
- Jan. 2000 - Present: Association of Information Professionals, Member
