Technical Support Sample Resume

Jessica Simpson
902 Perry Drive
Jacksonville, Florida 00000
Home: 000-000-0000
Cell: 000-000-0000
Fax: 000-000-0000
Email: Jessica@noemailhere.com
Website: www.personalwebsite.com
Blog: www.personalblog.com

Objective
Obtain a position as a Technical Support Specialist at a computer software firm in Jacksonville, Florida.

Summary of Qualifications
  • Excellent verbal and written communications skills.
  • Reduced customer inquiries by 30% due to FAQ page written for company website.
  • Strong analytical skills including research, writing, and presenting information to high-level executives.
  • Over six years of computer repair experience maintaining, repairing, and installing computer software.
  • Supervisory experience managing small groups of computer technicians.
  • Extensive technical knowledge, experience, and training in computer repair.
  • Answers incoming inquiries and requests for service calls.
  • Sets appointments, logs events, and data regarding customer complaints.
  • Provides technical information for clients and customers.
Work Experience
Technical Support Specialist: March 2006 - Present, JEA Utility Firm, Jacksonville FL
  • Provide customer service for Clay County residents and clients.
  • Prospect new clients through telemarketing procedures.
  • Cross-market upgrades, installations, and issues.
Technical Support Specialist: May 2004 - March 2006, Harrison Ford Trucks, Jacksonville, FL
  • Performed installations of new software programs on premises.
  • Facilitated on-site training sessions for staff.
  • Provided on-site maintenance for 10 workstations.
Computer Repair Technician: Sept. 2000 - May 2004, Key Account Computers, Jacksonville FL
  • Installed, repaired, and upgraded desktop computer systems including laptops and printers.
  • Participated in weekly training sessions, conferences, and workshops.
  • Managed two sales territories in the Jacksonville area.
  • Increased sales by 10% annually through direct marketing including telemarketing, post cards, email marketing, and internet promotion.
Education
University of Phoenix, Jacksonville, FL
  • Master's in Business Administration
  • Activities: Toast Masters - Member; Computer Specialists - Member
Jacksonville University, Jacksonville, FL
  • Bachelor of Science in Computer Science (June 2000)
  • Minor in Public Relations
Affiliations
  • Jan. 2000 - Present: Association of Information Professionals, Member
*References available upon request.