Telemarketer Sample Resume

John Steinhardt
1234 Liberty Lane
Philadelphia, PA 64000
Home: 404-555-5555
Cell: 404-555-5556
Email: John_Steinhardt@frontfocus.com

Objective
Experienced telemarketer seeking to obtain a mid-career level, permanent position in an organization that offers opportunity for growth and unlimited income potential.

Qualifications Summary
  • More than 5 years experience in call centers and nearly 2 years experience with telesales form home.
  • Extensive knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Excellent knowledge of principles and processes for providing customer and personal service.
  • Permanent awareness of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.  
Education
Pierce Junior College, Philadelphia, PA
Associate's Degree in Marketing (June 2001)

Work Experience
Telemarketer: June 2003 - Present, DBS Teleshopping, Philadelphia, PA
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products, services, and prices, and answer customers' questions.
  • Obtain customer information such as name, address, and payment method, and enter orders into computer system.
  • Other duties include: Recording names, addresses, purchases, and reactions of prospects contacted, adjusting sales scripts to better target the needs and interests of specific individuals, prospecting for potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations, and answering calls from potential customers who have been solicited through advertisements.
Home Telemarketer: May 2001 - May 2003, Philadelphia, PA
  • Telephoned and wrote letters to respond to correspondence from customers or to follow up initial sales contacts.
  • Maintained records of contacts, accounts, and orders.
  • Scheduled appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  • Conducted client and market surveys in order to obtain information about potential customers.
  • Delivered prepared presentations to describe products or services in order to persuade potential customers to purchase a product or service or make a donation.
*References available upon request.