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| Objective: |
Lead and motivate a team of airline operations specialists in a very fast paced, quickly
changing environment
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| Qualification Summary: |
- Proven success developing and executing core initiatives
- Ability to function as an integral member of a cohesive team
- Analyze operational data to support new initiatives and/or functional enhancements
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| Education: |
Master of Business Administration
University of Mississippi
May 2003
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Bachelor of Science degree in Business Management
University of Mississippi
May 1999
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| Work Experience: |
Airline Manager, FlyNow Services, Inc., Jackson, MS
- Advocate the importance of operational efficiency across the organization as a means of advancing business growth in key areas such as customer base, transactions, and improved customer experience
- Identify opportunities for operational process improvements by use of new/changing processes and/or technology
- Ensure quality control of internal code change activities impacting daily operations
- Develop an understanding of the trends in the Transportation industry
- Identify opportunities to improve or develop external-facing operations processes to achieve greater efficiency
- Effectively communicate the daily operations performance and statistics using existing monitoring tools
- Identify any use of new technology
- Perform effective business case analysis and present results to senior management
December 2003 - present |
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Airline Manager, Travel, Inc., Jackson, MS
- Served as key internal contact point communicating the operations effectiveness
- Contributed to operations strategy and roadmap development
- relationships to ensure organizational readiness to meet changing industry demands as it relates to our overall operational excellence
- Assisted in the development a high-quality Transportation Operations team through personnel hiring decisions and mentoring
- Performed day-to-day operational engagement with search vendors
- Identified strategic and forward-thinking projects to increase/enhance competitive strength using industry leading technology
- Supervised scheduling of employees and managing workgroup assignments
May 2001 ? December 2003 |
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Ground Operations Manager, Travel, Inc., Jackson, MS
- Oversaw the daily ramp operations and provide leadership to all supervisors and front line staffing
- Worked with corporate management to maximize operational performance in areas of on-time performance, staffing, training and safety
- Maintained a high level of customer service
May 1999 ? April 2001
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