








| Objective: | Computer technician position where over 10 years of experience will add value to operations and customer service. Will bring a strong work ethic, great flexibility, excellent customer service and tremendous energy to the position. |
| Qualification Summary: | Excellent knowledge in computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, plotters and modems. Extensive abilities in operations and technology related to financial, business and administrative applications and related hardware and software. Updated knowledge in current technology related to modern applications, networks and telecommunications and the equipment and software required to maximize system support. Highly experienced in procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals. Excellent communication and interpersonal skills. |
| Education: | Bachelor of Science degree in Business Information System University of Colorado at Denver Denver, CO May, 1998 |
| Work Experience: | Computer Technician ? City of San Ramon, CA Installed, configured and upgraded operating systems and software using primarily standard financial, business and administrative application practices. Monitored the City's LAN's and WAN?s. Requested skills in troubleshooting and solving hardware and software problems, and instructing users on new or upgraded computer applications and hardware. Frequently used initiative and independent judgment within established guidelines and procedures and organized own work, set priorities and met critical time deadlines. Communicated effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information. December 2002-present |
| Senior PC Support Specialist ? Aurora, CO Activity in repairing and operating a variety of equipment, including: IBM, Dell, Xerox, Compaq, Imagistic, Sony, BenQ, Motion Computing, Planar, HP, and Apple; repair variety of printers, including HP, Imagistic, and Xerox. Supported Windows- and Apple-based hardware and software and performed tier 1 and tier 2 repairs. Partnered with internal departments to manage employee relocations, departures, and additions. Other responsibilities include installing hardware/software, tracking hardware assets and managing repair and warranty program. June 2000 ? November 2002 |
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| Computer Support Developer, Medical Center, Nutrition and Food Services, University of Colorado at Denver, CO Duties included completing long-term project to provide hardware/software support and upgrades for UNIX-dependent desktop applications and Windows NT computers, monitoring and certifying training for 300+ call center employees. Participated in team effort to image and deploy new Dell computer systems for telephone call centers in AZ, WA, CO, and WY. August 1998 ? May 2000 |
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| References: | Furnished upon request |

