








| Objective: | Seeking for an Executive Director position in a company where I can contribute my extensive experience and skills to ensure the business exceeds expectations for superior customer service, maximum revenue generation, and high agent productivity. |
| Qualification Summary: | Customer and high quality focused executive providing the strategic vision and leadership that drive operational process, productivity, efficiency and bottom-line improvements at multi-site organizations. Extensive knowledge in combining planning with tactical execution to optimize long-term gains in performance, revenues and profitability. Outstanding leadership philosophy promoting employee participation using creative problem solving to contribute to organizational success. Strong ability to set and achieve priorities and manage multiple projects in tandem without compromise to quality. Excellent interpersonal and communication skills, with proficiency to instill confidence, build and maintain strategic business/client relationships. |
| Education: | Bachelor of Science degree in Business Management University of Tampa, Tampa, FL June 1995 High school diploma Kingston High School, Tampa, FL May, 1991 |
| Work Experience: | Director of Marketing, Five Star Airport Alliance and Subsidiaries, Tampa, FL Developed the overall corporate market strategy of parent company and all six subsidiaries. Monitored the industry, competition and made both long-term and real-time adjustments to strategy. Designed and produced brochures, presentations, videos, product cut-sheets, case studies, white papers, press releases, and speeches. Led marketing/sales team and managed outsourced relationships; responsible for development and tracking of both sales and marketing plans and budgets. Responsible for the creation, maintenance and updates. Established relationships with trade, local and national media and wrote all press releases. Coordinated and executed participation in trade shows and seminars. September 2002 - present |
| Director of Operations, Enhanced Care Initiatives Inc., San Antonio, Texas Responsible for coordinating all operational services for the San Antonio office, overseeing the purchase of office, medical and other supplies needed for the company. Established and monitored contracts with community services, vendors, etc. Oversaw aspects of the CQI process such as: data collection, grievances and complaints, patient, provider and client satisfaction. Activity in developing, modifying and maintaining policies/procedures and process workflows for all operational functions. November 1997 ? August 2002 |
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| References: | Available upon request |

