








| Objective: | Seeking to find a challenging position as a File Clerk inside an organization which offers potential for growth and stability. |
| Qualification Summary: | Experienced customer service professional with 8 years of activity interacting with the public. Extensive knowledge in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Extremely skilled team player and leader with proven record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to high quality performance with an ability to learn new procedures quickly, confident and sincere individual, detail-oriented and resourceful in completing projects, able to supervise, multi-task, and team build effectively. |
| Education: | University of Maryland, Business Administration Jan/2005-present Human Resources Academy, Advanced Office Procedures Training Completion Jul/2004-Sep/2004 City of Angels High School, Flint, MI Jun/1997-Jun/ 2001 |
| Work Experience: | File Clerk, New England Cutting, Inc, Flint, MI June 2004? present Responsibilities included: keeping records of materials filed or removed, using logbooks or computers, adding new material to file records, and creating new records as necessary, performing general office duties such as typing, operating office machines, and sorting mail, tracking materials removed from files in order to ensure that borrowed files are returned, gathering materials to be filed from departments and employees. Sorted or classified information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order. Found and retrieved information from files in response to requests from authorized users. Scanned and read incoming materials in order to determine how and where they should be classified or filed. Placed materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information. Other activities include assigning and recording or stamping identification numbers or codes in order to index materials for filing and answering questions about records and files. |
| File Circulation Clerk, Paul Weiss Inc. Flint, MI May 1999 ? May 2004 Responsibilities included: communicating with customers daily, communicating information clearly and accurately, assisting and supporting the others while maintaining a cheerful and helpful attitude, building rapport with customers through effective and precise communication, assisting them with inquiries and provided all pertinent information. Other activities implied analyzing problems and anticipating customers' needs, demonstrating skill in providing excellent customer service, working on conjunction with paralegal and organizing file for cases, maintaining and distributing legal documents throughout the department, messaging financial documentation towards various organizations and providing clerical support. Activated as warehouse coordinator assistant for a short period, maintaining data base of the record department. |
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| References: | Available upon request |

